|If I choose ASAP shipping on the Internet, when will my order ship?
|When will my order arrive?
|What are the cutoff dates for holiday ordering?
|Is my personal information secure?
|What are your package sizes and varieties, and when are they available?
|What is your method of shipping?
|Do you ship via UPS?
|What are the shipping charges?
|Do you ship to Canada?
|Do you ship to Europe?
|CA, TX, LA & AZ...YES, we can ship FL citrus to these states (see note)
|What can I ship to my friends and family in P.R. the V.I. and Hawaii?
|What if the recipient is not present at time of delivery?
|Do you include any advertisements or catalogs in your boxes?
|How can I get a catalog mailed to me?
|When is my credit card charged for my order?
|When will my package go out if I send a check?
|I received a special offer in the mail. How can I take advantage of this offer?
|Do you offer discounts for large orders?
|How do I cancel or change an order placed?
|Is my name and address given to other companies?
|How do I remove my name from your mailing list?
|How do I reset/change my password?
|What is your guarantee?
|IF I CHOOSE ASAP SHIPPING ON THE INTERNET WHEN WILL MY ORDER SHIP?
Depending on the weather conditions and fruit availability, fruit orders usually ship within one week or sooner. Expedited shipments will go out on the next available truck.
|WHEN WILL MY ORDER ARRIVE?
Your order should arrive within 5-7 business days east of the Mississippi and 7-10 business days west of the Mississippi from the day it ships.
We make every effort to have your order arrive close to your requested arrival date. However, when shipping fresh citrus, particularly Honeybells, there can be delays for reasons beyond our control (mostly Mother Nature). Although rarely necessary, we reserve the right to substitute with varieites or items of equal or greater value.
|WHAT ARE THE CUTOFF DATES FOR HOLIDAY ORDERING?
ORDERS PLACED BY THESE DATES SHOULD ARRIVE IN TIME FOR THE HOLIDAY.
*Exceptions include Non-Citrus Items and packages shipping to western states.
|IS MY PERSONAL INFORMATION SECURE?
|WHAT ARE YOUR PACKAGE SIZES AND VARIETIES, AND WHEN ARE THEY AVAILABLE?
*Shipments to AZ, CA, LA, & TX require special foam packaging that may reduce pieces/weights per pkg.
|WHAT IS YOUR METHOD OF SHIPPING?
|We use both UPS and FEDEX for delivery to your recipient. Please provide a street address as they do not deliver to PO Boxes.
|DO YOU SHIP VIA UPS?
|Yes – additional UPS shipping charges will apply. We require a complete street address to ship via UPS (No P.O. Boxes).
|WHAT ARE THE SHIPPING CHARGES?
| Pound for pound, citrus boxes are a terrific value. Boxes are typically heavy though, weighing between 8.5 and 45 lbs. Our high speed shipping system reduces time in transit to an average of only 3-4 days. Standard shipping charges for Citrus $14.95 per box Note: Large Boxes-3 Trays or larger, please ADD additional $3.00 per box, shipped anywhere in the 48 contiguous states. UPS Ground. 3 Day Select, 2nd Day Air, Next Day Air are also available for the 48 contiguous states except for CA,TX & AZ.
Cakes and most Non-Citrus items ship for $13.95.
Georgia Peaches ship for $17.95.
Vidalia Onions ship for $14.95.
|DO YOU SHIP TO CANADA?
|Yes we do, except for Newfoundland and Labrador or the Northwest, Nunavut, and Yukon Territories. Citrus Items only. Prices vary by province. Please call our Customer Service Department at 1-888-617-6703 if you have any questions.
|DO YOU SHIP TO EUROPE?
|We do not ship to Europe due to Federal regulations.
|YES! WE CAN SHIP FLORIDA CITRUS TO THE STATES OF CA, TX, LA & AZ!
| We are able to ship juicy and delicious Florida citrus to these states due to a change in the USDA ruling. (Boxes must contain citrus only and cannot be mixed with candy or honey.)
NOTE- Shipments to CA, TX, LA, and AZ require additional, special foam packaging that may reduce piece counts and/or approximate weights per package.
|WHAT CAN I SHIP TO MY FRIENDS IN PUERTO RICO, THE VIRGIN ISLANDS AND H.I.?
|Shipments to, Puerto Rico, the Virgin Islands and Hawaii remain prohibited by the USDA.
|WHAT IF THE RECIPIENT IS NOT PRESENT AT TIME OF DELIVERY?
|If delivery is attempted and the weather is inclement, they should leave a notice so the recipient can contact them and arrange for pickup of the package. During milder weather, they will leave the package in a secure area at or around the front door.
|DO YOU INCLUDE ANY ADVERTISEMENTS OR CATALOGS IN YOUR BOXES?
We do not include any invoices, vendor advertisements or catalogs in our shipments. If the order is for yourself you will receive a Thank You card for your order. If the package is for a recipient a gift card will be included containing your special message to them. The reverse portion of the card allows you or your recipient to answer a few short questions regarding the shipment received. These cards should then be returned to us. Our Customer Service Department reads each one and acts accordingly if necessary.
|HOW CAN I GET A CATALOG MAILED TO ME?
Call our Customer Service Department at 1-888-617-6703 to receive a catalog or email us at email@example.com to request one be mailed to you.
|WHEN IS MY CREDIT CARD CHARGED FOR MY ORDER?
|Your order will be charged at time of order (credit card restrictions no longer allow pre-authorize period).
|WHEN WILL MY PACKAGE GO OUT IF I SEND A CHECK?
|If a check is being mailed to us for payment of an order the shipment will go out on our next available shipping date after the receipt of check.
|I RECEIVED A SPECIAL OFFER IN THE MAIL. HOW CAN I TAKE ADVANTAGE OF THIS OFFER?
|You can call our Order Department to place your order – at that time give the representative the promotion code number. If placing your order on the Internet – enter the promo code in the appropriate area at check out.
|DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?
|Yes, the best volume discounts in the industry! 3-10 packages-5%, 11-25 packages-10%, 26-50 packages-15% and 51 or more packages-20%. Shipping charges are not discounted.
|HOW DO I CANCEL OR CHANGE AN ORDER PLACED?
|If you need to cancel or change an order please contact our Customer Service Department at 1-888-617-6703 for assistance.
|IS MY NAME AND ADDRESS GIVEN TO OTHER COMPANIES?
|No! We do not share your information or email address with any outside sources.
|HOW DO I REMOVE MY NAME FROM YOUR MAILING LIST?
|Please call our Customer Service Department at 1-888-617-6703 for assistance or email us at firstname.lastname@example.org.
|HOW DO I RESET/CHANGE MY PASSWORD?
|CLICK HERE and follow the instructions.
|WHAT IS YOUR GUARANTEE?
|Our Guarantee is the strongest in the business! If for any reason you or your recipient are not pleased, simply let us know promptly and we will 'make it right' with either a replacement or refund/credit.
Home • Fresh Citrus • Specialty Fruits & Vegetables • Citrus Club® • Gift Plans • Bake Shop
Terms & Conditions