| IF I CHOOSE ASAP SHIPPING ON THE INTERNET WHEN WILL MY ORDER SHIP? |
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During the Christmas rush, ORDERS PLACED BY DEC.
15 SHOULD ARRIVE IN TIME FOR CHRISTMAS. *Exceptions include
Non-Citrus Items, Keepsake Baskets. Note: Destinations in the Pacific
NW typically take the longest in transit. Destinations east of the
Missisippi are the easiest to make. (Sharon's homemade fudge is
one non-citrus exception that is also still O.K. by Christmas)
At other times of the year, depending on citrus variety and availability
of fruit - orders usually ship within one week or sooner.
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| WHEN WILL MY ORDER ARRIVE? |
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Your order should arrive within 5-7 business days east of the Mississippi and 7-10 business days west of the Mississippi from the day it ships. |
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| IS MY PERSONAL INFORMATION SECURE? |
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As you navigate our site you will notice that whenever you are asked to provide personal data such as credit card information you are always protected by Verisign authenticated, 128-bit encryption. Verisign is one of the longest standing, most trusted providers of secure online certificates. Verisign is also one of the costliest services to use, but your privacy is worth it. |
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| WHAT ARE YOUR PACKAGE SIZES AND VARIETIES, AND WHEN ARE THEY AVAILABLE? |
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Citrus Varieties
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| Variety |
Description |
| Ruby Red/Pink Grapefruit |
Large, sugar-sweet, seedless |
| Navel Oranges |
No seeds, large, easy peeling stocking stuffer orange |
| Royal Honeybell Tangelos |
Rare hybrid, dripping with juice, easy peeling, fiery orange |
| Unique Oranges |
Tantalizing taste and aroma |
| Honey Tangerines |
New hybrid, sweet as honey, easy peeling |
| Valencia Oranges |
Spring classic, rich golden-sweet juice, excellent when sliced for eating |
|
|
|
Citrus Availability
| Tray Packing Example |
| (Depends on fruit size and variety. See Approximate Fruit Counts below.) |
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| Approximate Fruit Counts |
| (Depends on fruit size and variety.) |
|
| |
All |
All |
Mixed |
| Size |
Oranges |
Grapefruit |
Oranges |
Grapefruit |
| 1/5 Bushel |
9-12 |
5-7 |
5-7 |
2-3 |
| 1/4 Bushel |
12-18 |
8-12 |
8-10 |
3-5 |
| 1/2 Bushel |
24-36 |
16-24 |
12-18 |
8-12 |
| 3/4 Bushel |
36-54 |
21-36 |
24-36 |
7-12 |
| Full Bushel |
48-72 |
28-48 |
24-36 |
14-24 |
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|
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| WHAT IS YOUR METHOD OF SHIPPING? |
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The majority of our shipments travel in temperature-controlled
trucks via Fedex to a major postal facility near the destination.
Packages will then enter the preferential mail stream for final delivery
by the postal service to the Recipients’ home address. UPS delivers
packages as well so please provide street addresses. (No P.O. Boxes
please. ) |
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| DO YOU SHIP VIA UPS? |
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Yes – additional UPS shipping charges will apply. We require a complete street address to ship via UPS. |
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| WHAT ARE THE SHIPPING CHARGES? |
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Pound for pound, citrus boxes are a terrific value. Boxes are typically
heavy though, weighing between 11and 45 lbs. Our high speed shipping
sytem reduces time in transit to an average of only 3-4 days.
Standard shipping charges for Citrus and Vidalia Onions is
$
11.95 per box, shipped anywhere in the 48 contiguous states. Cakes and other
Non-Citrus items ship for $9.95 (Summer fruit ships
for $12.95.) UPS Ground, 3 Day Select, 2 nd Day Air, Next Day
Air are also available. |
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| DO YOU SHIP TO CANADA? |
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Yes we do, except for the Northwest and the Yukon Territories. Please call our Customer Service Department at 1-888-617-6703 for shipping charges and shipping dates to this area. |
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| DO YOU SHIP TO EUROPE? |
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We do not ship to Europe due to new Federal regulations. |
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| YES! WE CAN ONCE AGAIN SHIP FLORIDA
CITRUS TO CALIFORNIA, TEXAS, AND LOUISIANA! |
| |
We are once again able to ship to these states due to a recent
USDA ruling. Shipments to Arizona, Puerto Rico, the Virgin Islands
and Hawaii remain prohibited by the USDA. We can ship citrus to Arizona
from Texas. (Boxes must contain only citrus. No candy is permitted.) |
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| WHAT CAN I SHIP TO MY FRIENDS
AND FAMILY IN ARIZONA? |
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We can ship non-citrus products to Arizona. We also have
an arrangement with an associate citrus shipper in Texas to ship your
package directly from their location. |
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| WHAT IF THE RECIPIENT IS NOT PRESENT AT TIME OF DELIVERY? |
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If delivery is made by the Post Office during inclement weather – the local Post Office will take the package back to their facility but leave a note either at the door or in the mailbox – the recipient must then contact the post office for redelivery or pick up arrangements. During the spring and summer months they may leave the package in a secure area at or around the front door. This same procedure holds true for UPS Shipments. Recipient can also leave a note specifying where they would like the package left. |
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| DO YOU INCLUDE ANY ADVERTISMENTS OR CATALOGS IN YOUR BOXES? |
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We do not include any invoices, vendor advertisements or catalogs in our shipments. If the order is for yourself you will receive a Thank You card for your order. If the package is for a recipient a gift card will be included containing your special message to them. The reverse portion of the card allows you or your recipient to answer a few short questions regarding the shipment received. These cards should then be returned to us. Our Customer Service Department reads each one and acts accordingly if necessary.
Gifts to recipients will show your name on the outside of the box along with their name and address. |
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| HOW CAN I GET A CATALOG MAILED TO ME? |
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Call our Customer Service Department at 1-888-617-6703 to receive a catalog or email us at custserve@enjoycitrus.com to request one be mailed to you.
|
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| WHEN IS MY CREDIT CARD CHARGED FOR MY ORDER? |
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Your order will be charged approximately 7-10 days prior to shipping. |
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| WHEN WILL MY PACKAGE GO OUT IF I SEND A CHECK? |
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If a check is being mailed to us for payment of an order the shipment will go out on our next available shipping date after the receipt of check. |
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| I RECEIVED A SPECIAL OFFER IN THE MAIL. HOW CAN I TAKE ADVANTAGE OF THIS OFFER? |
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You can call our Order Department at
to place your order – at that time give the representative the
promotion code number. If placing your order on the Internet –
enter the promo code in the appropriate area at check out. |
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| DO YOU OFFER DISCOUNTS FOR LARGE ORDERS? |
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Yes, the best volume discounts in the industry! 3-10 packages-5%,
11-25 packages-10%, 26-50 packages-15% and 51 or more packages-20%.
Shipping charges are not discounted. |
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| HOW DO I CANCEL OR CHANGE AN ORDER PLACED? |
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If you need to cancel or change an order please contact our Customer Service Department at 1-888-617-6703 for assistance. |
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| IS MY NAME AND ADDRESS GIVEN TO OTHER COMPANIES? |
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No! We do not share your information or email address with any
outside sources. |
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| HOW DO I REMOVE MY NAME FROM YOUR MAILING LIST? |
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Please call our Customer Service Department at 1-888-617-6703 for assistance or email us at custserve@enjoycitrus.com |
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| WHAT IS YOUR GUARANTEE? |
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Our Guarantee is the strongest in the business! If for any reason you or your recipient are not pleased, simply let us know promptly and we will ‘make it right’ with either a replacement or refund/credit. |
