Al's Family Farms Privacy Statement

Information Collection & Use

 Account Information

In order to place an order with Al's Family Farms (AFF), at the end of your order you will complete an order form, and create a user name and password. During this process you are required to give contact information (such as name, mailing address, e-mail address, etc.). We use this information to ship or contact you about the products on our site in which you have expressed interest.

Once you have set up your account information, you will periodically receive information from AFF regarding your order, special offers, and our seasonal catalog.

AFF is the sole owner of the information collected on www.alsfamilyfarms.com. AFF collects personally identifiable information from our users at several different points on our Web site.

Orders

If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, e-mail, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Surveys or Contests

With our customers interests in mind, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).

We use this information to make sure we are offering the best quality items to our customers, meeting the customer's needs, and getting feedback on the quality of our shipments.

Uses of Information

While information is the cornerstone of our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at AFF.

1. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. 
2. We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business. 
3. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process. 
4. We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, been authorized by the customer, under contract with a third-party supplier, or are required by law. 
5. Whenever we hire other third-party organizations to provide support services, we will require them to conform to our policy standards and to allow us to audit them for compliance. 
6. We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we're prohibited by law), and how to notify us about errors, which we will promptly correct. 

We will continuously assess ourselves to ensure that customer privacy is respected. We will conduct our business in a manner that fulfills our promise.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on products, seasonal offerings, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.

Personally identifiable information:

We do share personally identifiable information with Third Parties, only for the purpose of fulfilling your order with AFF. For instance, we do have other parties that ship non-citrus products that we do not ship from our main facility. These companies are legally prohibited from retaining, sharing, storing or using personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product but do not wish to receive any additional online marketing material from us, you can indicate your preference on our order form. In order to opt-out of some services (annual catalog, gift list, etc.) you will need to call our offices at 1-888-617-6703.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to personally identifiable information you submit while on our site.

We use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's 'help' file.

We set a persistent cookie to identify you as a unique customer. Persistent cookies also enable us to track and target the interests of you the site user to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as to place an order, will not be functional. You will need to call in your order at 800-544-3366.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by AFF. Although these are good sites, please be aware that we, AFF, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by using our online contact form, or by contacting us by telephone at 1-888-617-6703.

Last edited on 07/06/2004